Support
Something not working, an answer that looks wrong, or a question about your data? We're here to help.
Email us
support@academe.cc. Please write from the email address you signed up with, so we can find your account. We aim to reply within 2 working days.
Common requests
- Forgot your password: on the log-in screen tap "Forgot password?" and we'll email you a code.
- Wrong or harmful answer from Pebby: tap Report under the answer. You can also email us.
- Change your class, board or language: Me > Class and board, or Me > App language.
- Cancel ACADEMe Pro: Google Play app > Payments and subscriptions > Subscriptions > ACADEMe.
- Get a copy of your data: email us and we'll send it to the address on your account.
- Delete your account: see Delete your account.
Grievance Officer
If you have a complaint about ACADEMe or about how we handle personal data, you (or your parent or guardian) can contact our Grievance Officer. We acknowledge complaints within 48 hours and resolve them within 90 days at most.
Name: [[FILL: Grievance Officer name]]
Email: support@academe.cc (subject: Grievance)
Address: [[FILL: postal address in India]]
If you're not satisfied with our answer, you can complain to the Data Protection Board of India.